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Information Frequently Asked Question
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Information Frequently Asked Question

Need more information about outsourcing? Check our answers to frequently asked questions.

Navigant Technologies is a global outsourcing firm headquartered in New Delhi, India. We provide customized business process management to customers in the Financial Services, Media & Entertainment, Healthcare, Utilities & Energy, Automotive, Travel and Leisure, Ecommerce, and Telecommunications

BPO stands for business process outsourcing, and it entails hiring a third party to perform particular business activities on your behalf. Several operational procedures are required to keep a firm running; yet, hiring a permanent person to oversee each process can be costly. Business process outsourcing allows a company's owner to hire specialists to handle these responsibilities without incurring the expenditures of recruiting permanent employees.

Our comprehensive range is as follows:

Call Center Service: Inbound Call Center | Outbound Call Center | Email & Chat Support | Telemarketing | Debt Collection | Customer Care | Customer Acquisition & Retention

Data Management: Data Entry | Data Processing | Data Mining | Data Cleansing | Account Data Entry | Medical Data Entry

Logistics BPO: Freight Bill Audit | Logistics Data Entry Services

Finance & Accounting: Accounts Payable | Accounts Receivable | Insurance Claim Service

Healthcare BPO: Medical Charge Entry Service | Medical Claim Service | Medical Collection Services | Medical Billing Services | Medical Record Indexing

A competitive pricing strategy sets us apart from our competitors.
Pricing is one of the most important components when it comes to selecting an outsourcing partner. Navigant's pricing parameter is one of the first things that our client notices about service and is one of the deciding factors when it comes to their decision to outsource their project or not. Needless to say, the competition in the market is on a constant rise, yet we offer 20% lower pricing than our competitors.

We have a specially designed workflow along with highly qualified QA professionals whose aim is to deliver only premium quality services. You can test and verify the quality of our work throughout the course of the project.

At Navigant, we can assure you that your project will be completed on schedule, within budget, and in accordance with international quality standards.

You want an advantage over your competitors.

There is a big transition in the BPO industry when it comes to outsourcing. It is no longer solely about saving company resources but more of a strategic approach to maximize efficiency and improve companies’ services.

As the shift happens, the demand for outsourcing increases. It is now a multi-million industry which only means that your toughest competition may have already embraced the strategy.

We never put your data, credit card information, logins, passwords, or other sensitive information at risk. Before starting employment with Navigant, all of our workers are required to sign a non-disclosure agreement, and any infractions are dealt with harshly. With us, you can be confident that your company will be protected. Navigant has further information about call centre security.

Yes, we do provide multilingual support.

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Ready to drive customer engagement and sales?

We'd love to answer any questions you may have. Contact us and discuss your business objectives & we will let you know how we can help along.

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