Navigant’s vision is to be the undisputed choice for companies looking to maximize their revenue through outsourced operations that deploy the right mix of technology and human resources.
Navigant Technologies Private Limited (NTPL) is a global outsourcing firm headquartered in Gurgaon, India. It was founded in 2003 with a single mission of delivering high quality services for clients looking to outsource their business operations. Its dedicated team of over 500 professionals cater to a complete range of BPO & KPO services for its clients spread across UK, USA, Canada and India. The BPO currently employs 500 people at a 15,000 sq. ft. facility located at Udyog Vihar, Gurgaon.
Over the years, Navigant has earned the reputation of being a leader in handling outsourced operations for clients around the world. Since inception, the BPO has serviced upward of 200 international and domestic clients, inclusive of eminent industry leaders viz. Hewlett Packard, Oracle, British Telecom, Autodesk, PTC and Dassault Systems. Presently, it’s client portfolio boasts of 40 companies across sectors such as finance, education, travel, government, real estate, telecom, retail, e-commerce, automotive and others.
Navigant’s unique results measurement metrics, stringent delivery on Key Performing Indicators (KPIs) and resolve to exceed client expectations, has won it lasting relationships with many companies. It’s core strengths of a seasoned top management team, innovative technologies, skilled manpower, specialized trainings, data security, stringent quality monitoring and seamless process migration have enabled Navigant achieve meteoric rise in business operations.
The mid-size BPO is uniquely positioned in the offshore BPM/BPO space, in that it offers comprehensive business optimization solutions, much beyond the traditional BPO services. Its capacity to customise, develop, configure a solution on any Open Source platform helps cater to diverse client needs. Moreover, its ability to work on standard applications/ technologies along with skills of building solutions & applications ground up for clients, sets it apart in the industry.
To ensure delivery of quality services, Navigant hires full time manpower, exclusively dedicated to a client project. The resources come with the right qualifications, are experienced, based on client requirements and trained on industry-best practices. The company’s employee centric ecosystem ensures a low employee attrition rate of less than 1% per month against the industry standard of 4-5%.
Navigant is a ISO 9001:2008, ISO 14001:2004, ISO 20001:2011 and ISO 27001:2005 certified company. Over the next three years, the BPO plans to scale its capacity to 1000 seats while further expanding its business in US, UK and newer territories (Australia).
Navigant Technologies runs our customer service, technical support and field support services including installation of GPS devices and provdes us with an excellent service.
Navigant Technologies converts our Web leads into sales. Also manages our back office support. Navigant has a track record for meeting the targets accurately and never missed the targets. We are very happy with their Call Center / BPO services. Excellent Job done Navigant Team !