At Navigant we understand your customers' concerns and needs, providing skilled, quality communication that will facilitate a better relationship with your customer.
With exceptional and reliable people who are specifically trained to handle your calls from first call resolution, to ongoing customer care and loyalty. Navigant will help your business increase lead generation, sales conversion, and ROI. Many financial and insurance institutions have turned to us for help to Increase sales conversions and maximize marketing investment with up-sells and cross-sells.
When a customer calls into your restaurant to place a take-out or delivery order, it is of the utmost importance that you complete their order quickly and accurately. To satisfy the growing number of customers looking for takeout, more restaurant companies are turning to outsource their customer service needs to gain efficiencies and improve service levels.Reduced order error rates of up to 50% resulting in decreased food costs and increased revenue
Increase in quality and consistency of ordering at store locations, resulting in fewer guest complaints and increased satisfaction Increase of 25% in average order size on all checks through cross-sell and up-sell promotions
Food & Restaurant Services
To maximize on revenues, utility providers have no need to change their offerings, but should focus on reducing costs while maintaining excellent service levels. Navigant has the people, processes, and technology that can perform these tasks while enhancing operation efficiencies. We offer exceptional customer service through prompt inquiry and issue resolutions, which are important and in demand in this industry.
Enhance customer satisfaction through excellent customer service and support.
Reduce costs by making operations more productive, efficient, and effective Provide customers with self-service options, allowing them to easily resolve their own inquires and therefore reducing the use of the company's resources
As a result of its consistent demand, the supply in this industry also remains high and competition prevails, with keeping costs at a minimum and maintaining customer satisfaction at the forefront of gaining a competitive advantage.
Naviagant specializes in this industry, providing award-winning solutions that include exceptional customer service, state-of-the-art technology, process efficiencies to address wasted reservations, and our customer service to increase brand loyalty through effectively handling routine services.
Attract and retain new and existing customers Increase brand recognition through exceptional customer service
Travel & Leisure
Navigant has the resources and expertise in this industry to maximize your ROI. We understand that success relies upon efficient processes and supply chains to ensure costs are kept at a minimum. Our solutions support this notion, increasing the efficiencies and quality of your overall processes and promptly handling customer inquiries with outstanding service and sales quality and metrics.
Increase customer retention and brand loyalty through exceptional customer service Improve process efficiencies with ordering and customer inquiry resolutions to meet industry demands
Everyday use of the Internet, telephony, satellite and cable makes them necessities that the majority of the population relies on. In an industry where the number of competitors offering similar communications technology and services is abundant, your customers require prompt, exceptional service to secure brand loyalty.
Naviagant specializes in this industry, providing award-winning solutions that include exceptional customer service, state-of-the-art technology. We have done many campaigns which include Inbound, Outbound & Customer Service.