By getting together operational excellence and deep industrial and functional knowledge to critical business processes, our Clients always get more value than anywhere else. We provide high-quality execution of Client customer care processes, monitor these against multiple performance metrics, and seek to improve them on an ongoing basis.
Navigant offers end-to-end outsourcing solutions. Our customizable offerings are aligned as per different markets and special needs. To ensure accurate process monitoring and optimum service delivery, Navigant has deployed the latest call centre technology which enables advanced call routing; generate reports such as ACD (Automatic Call Distribution), ACW (After Call Work), Agent Performance Analytics, AHT (Average Handling Time) and several other features.
Navigant provides integrated customer service solutions through our tried and tested industry best practices.
Adding customers to your sales basket and further retaining them is not an easy task.
Navigant can staff well trained and experienced staff to ensure that your prospects not only get the right information when they call your Company's toll free number but also are well-informed about the benefits of choosing you over your competitors.
Once a "Prospect" becomes a "Customer" we staff Customer Service Agents with the right kind of soft skills, customer service etiquettes and call handling techniques, armored with suitable access to customer information, to make your Customers' interaction a delight every time they call you and a reason to stay with you forever.
Increase of 25% in average order size on all checks through cross-sell and up-sell promotions
Navigant Technologies focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective services for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow client to reduce their support cost by 30-50%.
Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support. We work with every client to ensure that our representatives match closely with the needs of our client companies.
Customers are supported by robust, intelligently scripted questions and answers. Data is captured to provide you with information on marketing, customer profile and frequently asked question distribution. Technical teams get hands-on training or daily interaction with products to ensure superb knowledge and efficiency.
Navigant can provide a cost effective and scalable solution for outsourcing the IT Help Desk function.
It is very important to tap every business opportunity that comes knocking at your doorstep.
Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers’ orders on the Order Tracking System.
Callers wanting to book an order are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible. In case of extreme high call flows leading to calls being abandoned, we can customize an IVR asking the caller to leave a call back number and a brief message for someone from the sale team to return his/her call within the next 3 hours.
Tracking the delivery of Customer orders with logistics can be a nightmare at times!!
Navigant can staff suitably qualified personnel to coordinate with several departments and ensure that your Customers receive their orders as per your commitments. We also answer incoming calls from Customers enquiring about the same in case of delays and assure them that their order is being tracked personally by a professional and will reach them very soon.